Your online gallery code can be found on your personalized flyer that was handed out by your child’s teacher or by emailing a request to us using the Contact Us link.

This code will be used for retake day as well.

Contact us if you require codes for children with separated families.

If you you did not receive the correct order or if your product was damaged in shipping, please phone or email us directly within 14 days of receiving your order. We will look into your order and correct it for you if needed.

Your child’s photos will be uploaded to their online Portrait Gallery generally within a month from picture day.

Unfortunately, once an order is placed we can no longer make changes to the original order. All orders are immediately sent to the lab to begin printing.

With ordering a package you may choose different poses per sheet. Ordering sheets separately may consist of only one pose.

Anyone can participate in retakes. If the Portraits are not to your satisfaction, have your child come see the photographer on retake day. If you have any comments pass them along with your child as this can help you communicate any issues to the photographer.

Due to the custom nature of digital photography and the fact that photographs, once printed, cannot be exchanged or returned; Texas PhotoWorks has a NO REFUNDS POLICY. Once a transaction has been completed (the buyer selected and paid for the photo and the lab has fulfilled the order and delivered the buyer the correct items) it is considered non-refundable. Refunds will NOT be given due to “not liking a photo”, selecting an incorrect pose, selecting an incorrect background, cropping, not entering discount codes or any other reason. If a mistake is sent to the buyer, there are missing components or there is a quality issue with the finished product, we will send the corrected photo to the buyer free of charge.